Refund Policy

30-Day Money-Back Guarantee

MissVPN offers a 30-day money-back guarantee for all new subscriptions.

Refund Eligibility

Refunds may be granted under the following conditions:

• The refund request is submitted within 30 days of the initial purchase.
• The service cannot be accessed due to technical issues on our side.
• You have not violated our Terms of Service.
• The refund request relates to your first subscription purchase.

Non-Refundable Situations

Refunds will generally not be provided in the following situations:

• Subscription renewals after the initial 30-day period.
• The service is functioning correctly, but you have changed your mind.
• Violation of the Terms of Service.
• Issues caused by your device, network, internet connection, or configuration.

How to Request a Refund

To request a refund:

1. Contact us at info@miss-kal.uk.
2. Include your Client ID and purchase details.
3. Describe the issue you are experiencing.
4. Allow 3-5 business days for review and processing.

Refund Processing

• Approved refunds will be issued to the original payment method used for purchase.
• Refund processing may take 5-10 business days, depending on your payment provider.
• Upon approval of a refund, access to the VPN service will be terminated.

Apple In-App Purchases

For subscriptions purchased through Apple In-App Purchase, refund requests may be subject to Apple's refund policies and procedures. In some cases, users may need to request refunds directly through Apple.

Need Help?

Before requesting a refund, we recommend:

• Reviewing the setup instructions.
• Restarting the VPN connection.
• Contacting support for troubleshooting assistance.

For support, please contact:

Miss Kal Limited

Email: info@miss-kal.uk

Effective Date

13 June 2026

Version: 1.0